Privacy Policy
Last updated: September 13, 2025
PetVet AI Scanner built the PetVet AI app as a freemium service. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
Information We Collect
Personal Information
- Account Information: Name, email address when you create an account
- User ID: Unique identifiers for your account and usage tracking
- Pet Photos: Images you upload for AI health analysis (stored securely)
- Payment Information: Processed by Apple App Store (we don't store payment details)
Usage Data
- App usage logs and feature interactions
- Number of pet scans and guide searches performed
- Subscription status and plan type
- Device information and app performance data
How We Use Your Information
- Provide Service: Process pet health scans and generate AI recommendations
- Usage Limits: Track and enforce subscription limits (5 scans/month for free users)
- Customer Support: Respond to your inquiries and provide assistance
- Service Improvement: Analyze usage patterns to improve app functionality
- Legal Compliance: Meet legal obligations and prevent misuse
Third-Party Services
We use the following trusted third-party services:
- Supabase: Database and user authentication
- OpenAI: AI-powered pet health analysis and care recommendations
- Apple App Store: Payment processing for subscriptions
- Cloud Storage: Secure storage of pet photos and user data
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
- Access: Request a copy of your personal data
- Update: Correct inaccurate information through the app
- Delete: Request deletion of your account and data
- Export: Download your data in a portable format
Data Retention
We retain your data only as long as necessary to provide services and comply with legal obligations. You can delete your account at any time through the app settings.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: privacy@petvetai.app
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.